GDI In the Media

 

Diversity is A Reality, Inclusion is a Choice - Unconscious Bias in Training and Development
Training Magazine
Neal Goodman
Oct. 2016

As instructors, we need to be mindful and vigilant about eliminating unconscious bias in our learning environments. There are several areas where biases impact the degree of inclusiveness in the T&D process. This article takes an in depth look at how you can keep your own biases in check when training.


Foster Engagement With Diversity and Inclusion Training
ATD Links
Neal Goodman
August 5, 2015

According to the Corporate Executive Board’s Corporate Leadership Council, engaged employees are 87 percent less likely to leave an organization than those who are disengaged. Moreover, Towers Perrin-ISR’s “ISR Employee Engagement Report” outlined a study in which companies that had high levels of employee engagement enjoyed a 19.2 percent improvement in operating income, while companies with low levels of employee engagement declined to 32.7 percent. The good news is that through training and development, organizations can create a culture of engagement.

Foster Engagement With Diversity and Inclusion Training
ATD Links
Neal Goodman
August 5, 2015

According to the Corporate Executive Board’s Corporate Leadership Council, engaged employees are 87 percent less likely to leave an organization than those who are disengaged. Moreover, Towers Perrin-ISR’s “ISR Employee Engagement Report” outlined a study in which companies that had high levels of employee engagement enjoyed a 19.2 percent improvement in operating income, while companies with low levels of employee engagement declined to 32.7 percent. The good news is that through training and development, organizations can create a culture of engagement.

Talent Management for the Next Generation of Leaders
Training Magazine
Neal Goodman
July 1, 2015

The entire process of an international immersion experience must contain a Continuous Contact™ process that assures communication between the assignee and the leaders in their home country. Out of site out of mind is a very dangerous situation for those on international assignments.

Developing Diversity-Friendly Doctors
Talent Management
Neal Goodman & Fred Hobby
May 7, 2015

As the demographic profile of the nation continues to change, especially over the past 40 years, so has the profile of the nation’s patient population. Patients are becoming more geographically diverse, bringing with customs, cultures and languages from around the world. What is significant about the globalization of health care is that only a handful of health care companies own or operate hospitals overseas.

The Role of the Future in Training & Development Today
Training Magazine
Neal Goodman
May 1, 2015

Strategic foresight, Salvatico explains, is a critical best practice in training & development. The good news is that it's not as mysterious as one might think. "Far from claiming they can predict the future, true futurists take a current strategy and test it against various possible and probably directions," says Salvatico. "Many firms miss this first step, and it's very dangerous to do that."

World View: Focus on Hong Kong
Training Magazine
Maya Hu-Chan
March 1, 2015

When delivering business training in Hong Kong, the key is to provide the theoretical concept briefly, followed by plenty of practical application and examples.

Training Managers to be Coaches
Training Magazine
Neal Goodman
March 1, 2015

A coach builds capability, while a manager provides answers. Whereas a mentor is typically the subject-matter-expert and has the responsibility of providing instructions and answers, a coach helps employees to find solutions themselves.

Focus on Ukraine
Training Magazine
Tatyana Fertelmeyster & Elena Shliakhovchuk
January 1, 2015

There is great interest in training programs that address personal development, interpersonal skills, brainstorming and public dialogue.

Continously Collaborative Cross-Cultural Curricula
Training Magazine
Neal Goodman
January 1, 2015

Organizations need to formalize a process for continued guidance and support among co-workers, ongoing employee and team development, and metrics of an organization's evolving cultural intelligence.

Beyond the Org Chart
Training Magazine
Neal Goodman
November 1, 2014

Whether making the transition from an undergraduate or a graduate program, new hires must be prepared to undergo a shift in mindset when going from student to employee and must address the psychological factors that can inhibit a successful transition.

Prepapring Global Virtual Teams
Training Magazine
Neal Goodman & Susan Bray
September 1, 2014

Wtih proper training, connection and creativity, true collaboration can be accomplished in global virtual teams.

Focus on Switzerland
Training Magazine
Heather Robinson
September 1, 2014

The Swiss tend to prefer didactic training methodologies that rely on deductive reasoning.

Unconsious Bias
Training Magazine
Neal Goodman
July 1, 2014

Research demonstrates that we all harbor unconscious bias. The good news is that enhanced awareness and training can create an inclusive culture that identifies and helps eliminate these hidden biases.

Training Across Cultures
ASTD Global HR
Neal Goodman
July 25, 2014

All instruction is embedded with the cultural assumptions of the designers and facilitators. The first thing we must do is ask ourselves about the unique challenges we face when instructing overseas with trainees from other cultures.

Global CEOs Aren't Very Global
Diversity Executive Magazine
Ladan Nikravan
May/June 2014

Neal Goodman, president of Global Dynamics Inc., a training and development firm specializing in globalization and cultural intelligence, is on the fence. He said if he were asked what a good CEO candidate looks like, it would ideally include the prospective candidate having lived overseas.

Health-Care Emergency: It’s Not What You Think
Training Magazine
Neal Goodman
May 5, 2014

It is critical for hospitals and health-care providers to attain a high level of CC proficiency if they are going to survive.

Cultural Competence in the Global Healthcare Industry
ASTD Links
Neal Goodman
April 1, 2014

The increasing mobility of the global population and the changing demographics of many countries mean that nearly every industry requires some level of cultural competence. For the healthcare industry, this may be a matter of life and death, for both the institutions and the people they serve.

Helping Trainees Succeed Overseas
Training Magazine
Neal Goodman
March 3, 2014

Many organizations take a trial-and-error approach to preparing their expatriates for international assignments. They take qualified leaders and managers who have domestic success and then expect them to succeed overseas.

Leaders as Teachers: The Next Generation
Training Magazine
Neal Goodman
February 4, 2014

Leaders as Teachers has been especially useful for teaching business strategy, change processes, and other business imperatives as leaders tie the concepts to actual business needs.

Six Steps for Successful Expatriate Training
ASTD Links
Neal Goodman
February 4, 2014

The work on an international assignment usually starts long before the assignee arrives in the host country, and even before (and after) the training proper.

Leaders as Teachers
ASTD Links
Neal Goodman
December 31, 2013

With tightened budgets and leaner staff sizes, organizations have to find increasingly innovative methods to provide training to their global workforce. One such method is to use leaders as teachers, popularized by Ed Betof in his book of the same name.

Stories from the Trenches: Global Diversity at Work
Diversity Executive Magazine
Neal Goodman
December 11, 2013

Many diversity executives recognize that the next frontier for diversity and inclusion is in leveraging global diversity for their organizations. Global diversity is a multifacited strategic lever with which major organizations can achieve their global ambitions.

Best Practices: The Personal Touch
Training Magazine
Neal Goodman
November/December 2013

As we look at the state of the training industry, we need to remember that the best training is transfer of knowledge that can be applied immediately and sticks.

Mentorship and Sponsorship in the Global Economy
ASTD Links
Neal Goodman
October 3, 2013

Mentors generally provide guidance and advice on an ad hoc basis. It tends to be more reactive than proacttive. Sponsors, on the other hand, become advocates for their protégés.

Focus on Egypt
Training Magazine
Jean Abinader
September/October 2013

Western companies in Egypt must take the long view through a collaborative business model that strongly embeds training at all levels.

Best Practices: Flipping the Classroom
Training Magazine
Neal Goodman
September/October 2013

The value of classroom instruction is the spontaneity and serendipitous learning that cannot be replicated in an online e-learning classroom. But it is possible to use online tools for their maximum benefit and still retain the value of interpersonal interaction.

Flipping the Classroom
ASTD
Neal Goodman
August 1, 2013

The value of classroom instruction is the spontaneity and serendipitous learning that takes place, and that cannot be replicated in an e-learning environment. How can we use online tools for their maximum benefit while still retaining the value of interpersonal interaction?

Best Practices: T&D Transformation
Training Magazine
Neal Goodman
July/August 2013

Today, training is not constrained by time or physical classroom. The advent of Webinars, e-learning, virtual classrooms, and sophisticated software systems has enabled participants to select the topics, timeframes, and duration of learning interventions for their convenience.

Transformational Training and Professional Development
ASTD
Neal Goodman and John Schieman
June 20, 2013

Face-to-face classroom training, while extremely effective, requires the availability of local subject matter experts or considerable travel time and expense. Traditional classroom delivery also is constrained by the available, local technology. Integrated, cohesive availability of webinars, virtual classrooms, and web-based services provide the opportunity to directly link the best experts worldwide with large, geographically dispersed audiences.

Focus on Thailand
Training Magazine
Anchalee Ngampornchai and Jonathan Adams
May/June 2013

Human resource development has become critical for both private companies and government agencies, with particular emphasis on technology, skills training, and English language learning.

Best Practices: How to Be a Great Bosshole
Training Magazine
Neal Goodman
May/June 2013

What should your Bosshole curriculum teach? First, Bossholes must be taught how to capture any and all critical information and keep it to themselves. Sharing information is a sign of weakness.

Are You Sharing Global Information?
Chief Learning Officer
Neal Goodman
April 30, 2013

To broaden cultural intelligence across a global organization, build a knowledge management system that can gather, house and disseminate it. Organizational silos often inhibit employees from easily accessing global intelligence, and the larger the organization, the more likely it is that critical information is not being shared.

The Crossroads of Cross Cultural Competence and Diversity and Inclusion Training
ASTD
Neal Goodman
April 4, 2013

The 21st century will bring greater appreciation of the need to address cross-cultural differences and diversity and ethnic issues that can undermine societal and organizational survival. The training areas of diversity, inclusion, and cross-cultural competence are well-positioned to help bridge misunderstandings and overcome past inequities and cultural differences.

Best Practices: Can Trust Be Taught?
Training Magazine
Neal Goodman
March/April 2013

A proactive training program that promotes trust and builds in a sustainability platform will result in higher levels of engagement and performance.

Focus on Turkey
Training Magazine
Sirin Koprucu
January/February 2013

Training should aim to transfer knowledge, skills, and attitudes to help businesses build their competitive advantages in an environment full of appetite for growth and stability.

Best Practices: Music as a Metaphor in Training
Training Magazine
Neal Goodman
January/February 2013

In The Music Paradigm, music is used as a conduit for reaching trainees, allowing them to metaphorically address issues that may be difficult to take head on.

Training for Trust Across Cultures
ASTD
Neal Goodman
January 30, 2013

A fundamental impediment in human interactions is trust or the lack of trust. There is now substantial research on the impact of trust on team and organizational performance.

Best Practices: Fostering a Global Mindset
Training Magazine
Sirin Koprucu and Neal Goodman
November/December 2012

Relevant training and experiential learning geared toward developing the global mindset of each employee, and ultimately of the whole organization, is a crucial function of the Training department.

A Global Mindset: The Most Crucial Skill in Today's Business World
ASTD
Neal Goodman and Sirin Koprucu
October 3, 2012

This is the time to operate with a global mindset, the time to expand minds. With a global mindset, today’s business leaders have the chance to bring innovation, economic sustainability, and peace not only to their near geographic proximity but to all societies they can engage in their business endeavors.

Best Practices: The Avatars Are Coming
Training Magazine
Neal Goodman
September/October 2012

A few years ago, as training budgets were slashed, e-learning became the new normal for many professional development initiatives. The critical missing element has been human-to-human knowledge transfer and particularly an environment in which colleagues can interactively learn together.

Take Advantage of Global Learning at ASTD's International Conference and Exposition
ASTD
Neal Goodman
August 15, 2012

International conferences provide a unique opportunity for training and development professionals to build our global network and learn about the global aspects of our field. With a little advanced planning, this experience can be maximized so that we come away with a newly enhanced global mindset.

Best Practices: Training Across Time Zones
Training Magazine
Neal Goodman
July 17, 2012

When training across cultural and geographic areas, the importance of cultural differences typically is top of mind. But simpler logistical issues, such as time zones, can ruin a training intervention before it has even begun.

The Value of Cultural Competence
Diversity Executive
Neal Goodman
May/June 2012

Culturally competence employees are the difference between successful operations and gridlock, angst and disappointment.

Best Practices: The Crisis in the Global Leadership Pipeline
Training Magazine
Neal Goodman
May/June 2012

The key to building a global leadership pipeline is close cooperation between the Training director, the corporate Mobility group, and the cross-cultural consulting organization.

Global Leadership Development: A Case Study

ASTD
Neal Goodman
April 19, 2012

New talented leaders are needed in emerging Asian markets, due to the retirement of many global business leaders from the Baby Boomer generation. One of the biggest challenges for these new leaders is the lack of leadership programs in Asian universities that teach skills such as vision, creativity, and risk-taking that are at the core of many organizations. To remedy this missing element, we’ve developed a case study featuring one process for training departments to build their global leadership pipeline.

Best Practices: Confucius Meets Plato

Training Magazine
Neal Goodman
March/April 2012

How do the cultural differences between the East and the West affect the approach a Western trainer must take when designing and/or facilitating a program for Asians?

Best Practices: T&D for Global JVs and M&As
Training Magazine
Neal Goodman
February 20, 2012

Training and Development can play a significant role in making international joint ventures and mergers and acquisitions more rewarding and less risky.

World View: Focus on the Republic of Singapore
Training Magazine
Jessie Lee Mills
February 20, 2012

As a country without any natural resources or agriculture, it relies solely on the skills of its people. Singapore believes in providing the best basic and higher education to supply and maintain the required skills needed by the economy in order to develop continuously and improve its economic competitiveness.

East Meets West in Training
ASTD
Neal Goodman
February 2, 2012

More and more training and development programs are being exported from the West to Asia with little appreciation or accounting for the fundamental differences between Western and Eastern approaches to learning and development.

Your Brain on Culture
Chief Learning Officer
Neal Goodman
February 1, 2012

The hidden, less-conscious aspects of culture, include how we make decisions, how managers and subordinates should interact at work and after work, how to establish trust, how to give a performance review, how to sell, market and protect the brand, how and when to speak up at a meeting and many other things we do because we have learned these to be the correct way to do business.

Training for Cultural Competence
Industrial and Commercial Training
Neal Goodman
January 1, 2012

Making employees aware of cultural intelligence shortcomings they may
not have even realized they had, can help them learn how to correct their cultural misconceptions and avoid potential errors.

What to Do When a Christian Alleges Discrimination
SHRM
Steve Taylor
September 8, 2011

“In any country there is a mainstream religion, and in the U.S. for the most part it is Christianity, although there are many variations,” said Neal Goodman, president of Global Dynamics, a crosscultural training company. “The mainstream will potentially feel that their position changes as more people openly display their own [non-Christian] religion in a public way.”

Developing Global Leadership
ExpatSafe Journal
Neal Goodman
September 1, 2011

Ideally, a candidate should return from these international assignments (whether short-term or long-term) with a stronger sense of the leadership skills they possess and a variety of new cultural experiences to draw from, but an employee may not be aware of how he or she needs to go about acquiring these assets and instead focuses solely on meeting their immediate business objectives.

Best Practices: Talent Development in a Global Economy
Training Magazine
Neal Goodman
July 25, 2011

More commonly in Asia, and to some extent in South America and the Middle East, talent is based on the ability to be a contributing part of the collective. The focus is on an integrated interdependent organization. Such differences between Western and Eastern approaches must be reconciled since more than 60 percent of the world’s population lives in Asia. Such cultural assumptions go to the heart of how we design development and reward and recognition policies.

World View: Focus on Malaysia
Training Magazine
Lynn Witham
July 25, 2011

While Malaysia currently is categorized as a middle-income country, it aims to reach high-income, fully developed nation status by 2020. Skills training will play a significant role in moving the country toward this target.

African Nations Among the Most Expensive for Expatriates
Global HR
Aliah Wright
July 21, 2011

“There are [other] intangibles that must be considered along with these rankings, such as quality of international schools,” said Neal Goodman, president of Florida-based Global Dynamics Inc., which provides cross-cultural management solutions for multinational corporations. He said expats should consider whether their children will be sent to boarding schools and if “accompanying partners are allowed to work. This can have a significant impact on the affordability of a location for an expat family.”

Best Practices: Cultivating Cultural Intelligence
Training Magazine
Neal Goodman
March 24, 2011

To a large degree, the success or failure of global business lies in the hands of the training department. Harvard Business Review reported that CQ (cultural intelligence) is the most important competence for successful global business. In essence, HBR says, CQ takes over where EQ (emotional intelligence) leaves off.

Planning for the Future: Best Practices for Training and Development Departments as they Look Ahead
Training Magazine
Neal Goodman
February 11, 2011

Looking ahead to 2011 through 2015, it is clear that the field of training and development is at a crossroads. Traditional training and development functions are close to being overtaken by newly accessible, just-in-time learning that professionals and departments can easily and independently attain. At the same time, there is an emerging and significant need for training and development to take on a new and more strategic role in defining and developing a new generation of leaders.

World View: Focus on Morocco
Training Magazine
Jean AbiNader
February 11, 2011

Morocco is a land of opportunity. With hundreds of millions of dollars being invested in renewable energies, tourism, financial services, and manufacturing, there are significant demands for training in hard and soft skills. The Tangier Med ports project alone is projected to create 200,000 jobs in the next 10 years. How Morocco meets this demand will depend on how well it brings its technology and training base up to the standards needed to compete in the 21st century.

Women at Work: A World of Challenges
Diversity Executive
Heather Robinson
February 7, 2011

For more traditional societies, such as that of Pakistan, progress has been slow...For more progressive countries, such as Germany and Switzerland, society has stretched a more welcoming and accepting hand to women in the workplace. But for every ray of light there is an element of darkness.

New French Pension Rules Have Little Impact on Expats Working in France
Global HR
Neal Goodman
November 15, 2010

The impact of the new retirement age on corporations will be that older employees with lots of experience will stay at work longer while younger workers will have to wait longer for positions to open up. This is particularly troubling for immigrant groups and students, many of whom protested, who wish to enter the workforce.

German Leader Leaves Diversity Practitioners Wondering
Diversity (A SHRM Newsletter)
Steve Taylor
November 9, 2010

That diversity mind-set could be difficult to attain in a country where, historically, “If you weren’t born to German parents, you weren’t German,” according to [Dr. Neal] Goodman.

From Telecommuting to Telework: A Revolution in the Workplace
Global Forum
Joyce Zimmerman
October 2010

Running a remote team differs from onsite management. Leaders should not manage from a hierarchical perspective, points out Dr. Goodman, and should encourage shared decision making. It is up to team leaders to set a tone of inclusion in all aspects of team interaction.

Telework: It's Working for Employers and Employees
Global Forum
Joyce Zimmerman
August 2010

"There are jobs, such as pharmaceutical sales executives, that are by nature full-time telecommuting jobs," points out Dr. Neal Goodman, president of Global Dynamics Inc., a New Jersey-based global consultancy that offers telework best practices, and cross-cultural and diversity services to pharmaceutical clients.

How to Avoid Common Training Pitfalls Across Cultures
Diversity Executive
Neal Goodman
June 8, 2010

Whether training internationally or interculturally, in-person or virtually, cultural differences can impact a program’s success. Many accomplished instructors have seen their programs go awry due to ignorance.

Using Knowledge Management to Leverage Training and Development Initiatives 
Industrial and Commercial Training
Neal Goodman and John Schieman
April 1, 2010

Knowledge management systems, as described here, can, and should, be implemented in all large organizations in order to maximize existing knowledge. For multinational organizations, a knowledge management system is even more significant and should be leveraged with corporate globalization efforts.
(Access full text of article here.)

Successfully Transitioning to a Virtual Organization: Challenges, Impact and Technology
SHRM Research Quarterly
Nancy Lockwood
March 22, 2010

“In the virtual organization, the role of a leader tends to shift from one of controller to one of coordinator or coach. The leader manages by principle, develops a bias for a cross-functional organization, promotes open sharing of information and empowers the virtual worker,” says John G. Schieman, vice president of Global Programs and Marketing at Global Dynamics, Inc., a leading provider of customized solutions to meet the challenges of globalization, virtual environments, and diversity and inclusion in more than 60 countries for over 25 years.

Think Globally, Act Locally
Diversity Executive Magazine
Neal Goodman
March 14, 2010

As globalization continues to progress, we will see increased attempts to implement universal standards and operating procedures in global companies. Companies will struggle with this, as a U.S.-centric approach to diversity and inclusion (D&I) likely will cause problems outside the U.S.

Women in the Indian Workplace
Diversity Executive Magazine
Heather Robinson
March 14, 2010

The role of women in the Indian workplace is so diverse and so complex that stereotypes about women are both contradicted and confirmed. India is a country where women can attain the highest office in the land but also can be subjected to the worst kind of discrimination.

Building an Effective Cross-Cultural Knowledge Management System
ASTD Links
Neal Goodman
December 16, 2009

Once established, the knowledge management system becomes one of the most critical success factors allowing corporations to build, retain, and share their intellectual capital about global activities. It also places training and learning and development strategically at the center of the global enterprise. Corporations that are successfully embracing global knowledge management systems report substantial savings, improved efficiency, and enhanced coordination of global initiatives.

The Hidden Challenges in Taking Diversity Training Global
ASTD Links
Neal Goodman
September 1, 2009

As globalization continues to progress we will see increased attempts to implement universal standards and operating procedures in global companies. The most elusive topics that companies will continue to struggle with are in the areas of diversity and inclusion.

Going Global: Skills to Train Across Cultures
Training Magazine
Neal Goodman
August 05, 2009

Differences in cultural values of the instructors and students on dimensions such as hierarchy, individual vs. group orientation, and comfort with risk taking play a major role on the eventual success or failure of a program. Other major factors include linguistic competencies, familiarity with the use of new technologies, and the preferred communication styles of students and instructors.

Study: Cultural Training Key Element for Global Assignments
Global HR
Douglas Vaira
June 30, 2009

This comes as no surprise to Dr. Neal Goodman, president of Florida-based Global Dynamics Inc., which provides cross-cultural management solutions for multinational corporations such as Sun Microsystems and Johnson & Johnson.
The biggest challenge as Goodman sees it? Human resources realizing expatriate assignments as an opportunity to grow global leadership.
Expatriates are the most underutilized resource when it comes to global knowledge management of any resource in the organization, says Goodman, a SHRM member for more than 20 years. Their knowledge is not utilized by the company when they are on assignment or when they come back.

Where Companies Fall Short on Global Leadership Training and Development
ASTD Links
By Neal Goodman
June 1, 2009

Most research on global leadership identifies competencies that are key factors for success, such as having a global business mindset; creativity, innovation, and vision; cultural intelligence; and collaborative leadership, team building, and partnering. However, organizations rarely have a coherent training and development process that promotes the attainment of these competencies.

Going Global: Training in the Global Virtual World
Training Magazine
Neal Goodman
March 12, 2009

How is multitasking different when training is delivered in person versus online? The difference is clearly in engagement. The very nature of virtual training requires extra attention and engagement from the participants. Those taking the training online are not really "there." They are somewhere else physically and existentially.

Mastering Successful Training in the Global Virtual World
ASTD Links
Neal Goodman
March 1, 2009

Just as there are good and bad instructors and training environments, there are factors that are more or less conducive to learning in a virtual environment. There are some clear lessons learned that can significantly improve the likelihood of success of your next (or first) virtual training session.

Developing Cross-Cultural Corporate Global Leaders
Mobility Magazine
John G. Schieman
May 2004

With regard to cross-cultural competence, understanding verbal and non-verbal communication is particularly important for global leaders. Each cultural encounter represents an opportunity to misunderstand the importance of individual words, phases, numbers, colors, and gestures. Large corporations with very successful business models in one culture often have false starts and failures when entering a new, cultural market resulting from mis-communication.

Linking Cross-Culture Competencies
Mobility Magazine
John G. Schieman
February2004

Effective knowledge management systems are essential components for establishing global cross-cultural competence. They provide the ability to codify knowledge and personal experience, making it available to the entire organization. Knowledge management fosters a continuous learning process.

Quantifying the Value of Cross-Cultural Training
Mobility Magazine
John G. Schieman
January 2004

Quantifying the business improvement from cross-cultural interventions is challenging, however it is clear that cross-cultural competence has the potential to make a significant contribution to top and bottom line results as well as individual performance.